Legal Notice

To enjoy our Boxes, you simply need to pay the indicated price. If you pay an advance sum (earnest money or deposit), it will bear interest at the legal rate after three months, until delivery (article L 214-2 of the Consumer Code).

Payment can be made either upfront, in full on the day of your order, or by subscription, according to the option chosen at the time of subscription, via a secure payment. Here is how to pay:

• by bank card (Bleue, Visa, Mastercard),
• by Apple pay.

In the event of subscription, until the termination of the subscription under the conditions provided. We only accept payments from bank accounts located in the European Union (EU). Any fees related to your payment remain at your expense.

Payment by bank card is irrevocable, except in the event of fraudulent use of the card. In this case, you can request the cancellation of the payment and the refund of the sums concerned.

We cannot be held responsible for fraudulent use of the payment method, except in the event of negligence or fault on our part that allowed this use.

The Seller reserves the right to suspend, cancel, or terminate any subscription, purchase, or delivery, at any time and at any stage, in the event of non-payment in full or in part, or payment incident.

Your payment will only be considered final after the actual collection of the sums due by the Seller.

In the event of non-compliance with the payment conditions, the Seller may suspend or cancel the delivery of your pending orders.

No additional fee, exceeding the costs actually incurred by the Seller for the use of a payment method, can be charged to you.

Payment in installments may be offered for certain orders, subject to your application being accepted by a financial partner. This option is not always available and depends notably on the order amount, your situation, and the criteria defined by the financial partner. The terms, payment dates, and any applicable fees will be specified to you at the time of signing up. Payment in installments is only effective after your request is validated by the financial partner, who remains the sole decision-maker.

ARTICLE 8. DELIVERY

Delivery is the moment when you physically take possession of the Box you ordered, or take control of it.

In accordance with Article L 216-4 of the Consumer Code, we provide you with the user manual, any instructions, a document allowing you to make reservations, as well as the commercial warranty with your Box.

We deliver your Box in mainland France and in the countries of the European Union and the European Economic Area, to the address (home or pickup point) you indicated when placing your order. Except in special cases or cases of unavailability, we deliver all your Boxes at once.

We do our best to meet the announced deadlines, but they remain indicative.

An indicative delivery date is provided. Unless otherwise specified, delivery takes place within an indicative period of 5 business days corresponding to the order preparation time, to which the carrier's delivery time is added.

If you have not received your Box within thirty (30) days following the indicative delivery date (excluding force majeure or fault on your part), you can:

• suspend payment of all or part of the price until we deliver it to you (Articles 1219 and 1220 of the Civil Code, exception of non-performance),
• or request the rescission of the sale, after having served us with a formal notice to deliver within an additional reasonable period, if this period is not respected.

Rescission may be immediate if we refuse to deliver, if it is obvious that delivery is impossible, or if the deadline was an essential condition of the sale for you.
In the event of rescission, we will refund you all sums paid within fourteen days following the termination of the contract, without compensation or deduction.

We can never be held responsible for delays related to any customs procedures that are your responsibility.

Delivery is carried out by an independent carrier, to the address you indicated and to which it can easily access. However, we remain responsible to you, as the seller, for the proper performance of the delivery obligation, without prejudice to our eventual recourse against the carrier. When you choose a carrier yourself other than those offered by MY BOARDING BOX, the responsibility of this carrier is engaged directly towards you, in accordance with Article L.216-5 of the Consumer Code.
If you have a special request regarding packaging or transport, and we accept it in writing, the costs will be charged as an extra, based on a quote accepted in writing.

Upon receipt, carefully check the condition of the Box. You have 48 hours to report to us in writing (letter, email, fax) any reservation or claim for non-conformity or apparent defect (damaged package, already opened, etc.), with all necessary supporting documents (photos in particular). After this period, and without these formalities, the Box will be presumed to be compliant and without apparent defect, and no claim can be accepted.
The delivery of the Box means the transfer to the Customer of the physical possession or control of your ordered Box.

ARTICLE 9. TRANSFER OF OWNERSHIP - TRANSFER OF RISKS

Ownership of the Box is transferred to you as soon as you have paid the full price. Regardless of the delivery date, it is the full payment that counts.

The risks associated with the Box (loss, deterioration) are transferred to you at the moment you physically take possession of the Box. Until that moment, the Box travels under our responsibility, unless you choose an independent carrier yourself: in this case, the risks are transferred to you as soon as we hand over the Box to this carrier.

ARTICLE 10. RIGHT OF WITHDRAWAL

You have a period of fourteen (14) days from the receipt of your Box to inform us of your wish to withdraw. No supporting documents will be requested from you and no penalty will be applied. You can choose an exchange or a refund, provided you return the Box in its original condition, within fourteen (14) days following your notification (or at the latest fourteen (14) days after informing us of your decision).

Please return the Box to us in its original condition, complete (packaging, accessories, manual, etc.) and accompanied by the purchase invoice, so that we can put it back on sale as new. We cannot accept damaged, incomplete, or dirty products.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for beauty products (cosmetic and makeup products) that have been unsealed after their delivery, for reasons of hygiene or health protection. Consequently, the Customer has no right of withdrawal for this type of products when they have been unsealed after their delivery. The same applies to food and beverages contained in the Box provided they have been unsealed after their delivery, for reasons of hygiene, health safety, and traceability.

To exercise your right of withdrawal, you simply need to fill out the form available on our website. We will immediately send you an acknowledgment of receipt on a durable medium. You can also send us any other clear declaration expressing your intention to withdraw.

If you exercise your right of withdrawal within the provided period, we will refund you the price of the purchased product(s) as well as the delivery costs. Return costs remain your responsibility. The refund will be made within ten (10) days from your notification (or at the latest fourteen (14) days after your decision to withdraw).

ARTICLE 11. SELLER'S LIABILITY

Our products comply with French regulations and are suitable for non-professional use. The Seller guarantees that the cosmetic products offered for sale comply with the regulations in force, notably Regulation (EC) No. 1223/2009 of the European Parliament and the Council of November 30, 2009, on cosmetic products, as well as the provisions of the Public Health Code and the Consumer Code.

By purchasing from us, you automatically and free of charge benefit from legal guarantees, in addition to your right of withdrawal:

• The legal guarantee of conformity, if the product is defective, damaged, impaired, or does not match your order,
  
• The legal guarantee against hidden defects, in case of a material, design, or manufacturing defect making the product unusable.

Our products may show natural or technical variations. We advise you to consult the samples or technical sheets before ordering.

We cannot be held responsible in case of misuse, professional use, negligence, lack of maintenance, normal wear and tear, accident, or force majeure.

A- Legal guarantee of conformity

We undertake to provide you with a product compliant with the description and the criteria of Article L217-5 of the Consumer Code.

We guarantee defects of conformity present at delivery and which appear within two years following it.

This period applies without prejudice to the rules of limitation, which begin to run upon the Customer's discovery of the defect.

Defects of conformity appearing within 24 months (or 12 months for a used good) after delivery are presumed to have existed at delivery, unless proven otherwise.

In case of a defect, you can request the repair or replacement of the product, or, if this is not possible, a price reduction or the cancellation of the sale, according to the law.

You can also suspend payment until we fulfill our warranty obligations, in accordance with Articles 1219 and 1220 of the Civil Code.

For any request, choose between repair or replacement. We undertake to act within 30 days following your request.

Repair or replacement includes, if necessary, the collection, retrieval, and installation of the compliant or replaced product.

Any product repaired under warranty benefits from a six-month warranty extension.

In case of replacement, a new two-year warranty period begins upon delivery of the replaced product.

If repair or replacement is impossible or too costly, we can refuse. If this refusal is not justified, you can request forced performance, in accordance with Articles 1221 et seq. of the Civil Code.

You can also request a price reduction or the cancellation of the sale (unless the defect is minor), in the cases provided by law.

If the defect is serious, you can immediately request a price reduction or the cancellation of the sale, without going through repair or replacement.

The price reduction is calculated according to the difference in value between the delivered product and the compliant product.

In case of cancellation, you are refunded upon return of the non-compliant product, at our expense.

The refund is made upon receipt of the product or proof of its return, at the latest within 14 days, by the same payment method, without additional fees.

These provisions do not exclude the eventual compensation for the damage suffered.

B- Legal guarantee against hidden defects

We guarantee hidden defects due to a material, design, or manufacturing defect making the product unusable.

In case of a hidden defect, you can choose between the cancellation of the sale or a price reduction, in accordance with Article 1644 of the Civil Code.