FAQ

🌍 The concept
What is My Boarding Box?
My Boarding Box is an immersive box that takes you on a different kind of journey, through the beauty, flavors, and experiences of a destination. Each box is designed as a true escape, to be enjoyed from the comfort of your home.
To all those who love to travel, discover new cultures, take time for themselves, or offer an original and elegant experience.
Because it’s not just a box. It’s a complete experience combining quality products, sensory immersion, an exclusive guide, and a fun element with a scratch card.
Some editions include a game or puzzle related to the destination. By participating, you enter an interactive experience where clues and discoveries bring you closer to a prize draw. Depending on the edition, this may give you the chance to win trips or exclusive surprises, extending the escape into reality.
🎁 The content
Each box contains:
  • 4 to 5 beauty products
  • 1 treat
  • An immersive travel guide
  • International boxes include a scratch card offering a chance to win various surprises, including a trip.
  • France boxes provide access to exclusive benefits with our partners (gifts, treats, experiences…).
We prioritize products from the featured destination and work with local brands whenever possible. When this is not possible, we ensure overall consistency with the destination’s theme, rituals, and identity.
Yes. Unlike a typical box, you know exactly what you are buying. Our boxes are designed as complete experiences, like a ritual, where every element is thoughtfully chosen to create harmony.
✨ The scratch card
No, only international boxes include a scratch card.
Yes. International boxes contain a scratch card offering a chance to win various surprises, including a trip.
Upon receiving your box, simply scratch your ticket to discover your surprise immediately.
📍 Partner benefits (France boxes)
Your guide gives you access to exclusive benefits with our partners: gifts, special treats, or privileged experiences during your visit.
Simply follow the instructions in your guide to enjoy these benefits.
🚚 Delivery & Ordering
Your box is carefully prepared within 5 business days, then shipped. Delivery times then depend on the carrier and your delivery location.
Yes, we deliver throughout the European Union.
🎁 Give a box
Of course. Our boxes are designed to be given as gifts and to delight on any occasion.
💳 Payment & security
Yes, all transactions are 100% secure to ensure you can purchase with complete confidence.
💬 Customer Service
Our team remains at your disposal for any questions. You can contact us via our form or by email.
Need help or personalized advice?

Have a question about your order, your box, or your My Boarding Box experience? Our team is here to support you at every step and provide you with the best experience possible.

Have a question about your order, your box, or your My Boarding Box experience? Our team is here to support you at every step and provide you with the best experience possible.

Contact us Our destinations

Our Preferred Partners